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Privacy Policy

SportvoedingPRO is the data controller within the meaning of the General Data Protection Regulation (“GDPR”). This is because we process personal data of our customers and business relations. In this privacy statement, we explain how we handle the personal data we obtain. We handle your data with care and always comply with the privacy laws and regulations applicable in the Netherlands.

This Privacy Policy may be updated or amended in the future. We will inform you of this by sharing an updated version of the Privacy Policy with you.

Wherever the word ‘data’ is used in this Privacy Policy, it exclusively refers to personal data as defined in the GDPR.

Collected Data

We only collect the data you provide to us yourself. This includes name, address, city, telephone number, email address, and bank details if you make purchases with us.

Purposes of Processing and Legal Basis

We process the data you provide for the following purposes:

  • To fulfill your orders, keep you informed about your order, and ensure your orders are processed as efficiently as possible.
  • To keep you informed about developments within our company and offers that may be of interest to you. You will receive a standard newsletter, but you can also choose to receive more specific offers.

The legal basis for this processing is the performance of the agreement between you and us. You provide us with your data for the purpose of fulfilling the agreement. If you do not want us to process your personal data, we cannot fulfill the agreement with you.

For specific situations not directly related to the performance of the agreement, we require your consent. This consent will always be requested explicitly. Where data processing is based on your consent, withdrawal of your consent will affect the services we can provide you.

In some cases, another legal basis may apply, but we will always inform you in such instances.

Sharing Data with Third Parties

We will share your personal data with third parties involved in fulfilling your order, such as parcel delivery services. In addition, third parties involved in our IT systems or in processing payments may have access to your data.

Examples of why third parties may access your data include:

  • Supporting the delivery of our digital services such as hosting, maintenance, and support of our websites and applications
  • Supporting our customer service
  • Supporting our advertising and marketing campaigns
  • Supporting customer research and collecting ratings and reviews
  • Supporting our logistics process for delivering items
  • Providing financial services such as payment services, collection agencies, and credit information agencies
  • Delivering items based on online orders via carriers (using postcode lookup and printing shipping labels)
  • Processing our financial administration
  • Supporting the security of our store

The companies to whom we may provide data for handling orders include:

Through Sendcloud, your shipping details are passed on to carriers:

Our employees and third parties engaged by us are obliged to respect the confidentiality of your data and secure it properly. In the future, it may happen that we transfer one or more parts of the company or assets to a third party. In such a case, we will inform you in advance about any transfer of your data. We may also be required to provide your data due to legal obligations.

Data Retention

The collected data will be retained for as long as a contractual relationship exists between you and us. After termination of the contractual relationship, your data will be stored for one more year and then deleted, except for data subject to a longer statutory retention period (e.g., tax obligations require retention for seven years).

If no contact has occurred between us for three years or longer, your data will also be deleted, even if a contractual relationship still exists, unless a statutory retention obligation applies.

Your Rights

Under the law, you have several rights, which we summarize below:

  • The right to request access to the data we process about you
  • The right to have your data corrected or deleted
  • The right to request restriction of processing
  • The right to object to processing
  • The right to data portability
  • If processing is based on your consent, the right to withdraw that consent at any time
  • The right to lodge a complaint with the Dutch Data Protection Authority if you believe we are not complying with the law (we kindly ask you to inform us of your complaint as well)

Questions, Access, and Correction of Your Data

For access to and correction of your data, you can contact us via info@sportvoedingpro.nl. We are happy to help if you have questions or comments regarding this Privacy Policy or if you have specific requests concerning your personal data.

Cookies

To enhance the user experience on sportvoedingpro.nl, we use cookies. A cookie is a small file that stores information and is placed on your hard drive by your web browser. We aim to limit the use of cookies. Cookies allow us to provide services faster and better, tailored to your preferences. You can set your browser to refuse cookies, but this may negatively affect the functionality of our website. Some of our business partners (e.g., advertisers) also use cookies on our site. We have no access to or control over these cookies.

Google Analytics Tracking Cookies

We use Google Analytics to track how users interact with the website. This information, including your computer’s IP address, is transmitted to and stored by Google on servers in the United States. Read the Google Analytics privacy policy (link).

Google uses this information to monitor how our website is used, provide us with reports, and offer advertisers insights into the effectiveness of their campaigns. Google may disclose this information to third parties if legally required or if third parties process the information on Google’s behalf.

More information about Google Analytics Tracking cookies (link).

Cookies Used

NameDomainPurposeValidityFunctionalShared
_utmasportvoedingpro.nlGoogle Analytics tracking cookie24 monthsNoYes (Google)
_utmbsportvoedingpro.nlGoogle Analytics tracking cookie30 minutesNoYes (Google)
_utmcsportvoedingpro.nlGoogle Analytics tracking cookieSessionNoYes (Google)
_utmtsportvoedingpro.nlGoogle Analytics tracking cookie10 minutesNoYes (Google)
_utmzsportvoedingpro.nlGoogle Analytics tracking cookie6 monthsNoYes (Google)

Contact Details

SportvoedingPRO
Burgemeester Kasteleinstraat 30
1109 BC Amsterdam
Phone: +31 (0)85 – 0074600
Email: info@sportvoedingpro.nl

Version 1.0 – July 2025